Privacy Policy

1. Introduction

Welcome to PollPe ("we," "us," or "our"), a consumer research platform that rewards users for completing surveys, tasks, and feedback activities. This Privacy Policy describes how we collect, use, share, and protect personal information when you use our mobile application, website, and related services (collectively, the "Services").

Our Privacy Commitment

We are committed to protecting your privacy and handling your personal data responsibly and transparently. This policy explains your privacy rights and how laws protect you, including the General Data Protection Regulation (GDPR), California Consumer Privacy Act (CCPA), and India's Information Technology Rules 2021.

Data Controller

PollPe operates as the data controller for personal data collected through our Services. We determine how and why your personal data is processed.

Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us at:

• Email: [email protected]
• Address: S16, Mittai, Barabanki, Uttar Pradesh, 225301
• Data Protection Officer: [email protected]

2. Information We Collect

We collect several types of information to provide and improve our Services:

2.1 Information You Provide Directly

Registration Data

• Name, email address, phone number
• Date of birth, gender, location (country, state/province, city)
• Account credentials (username, password)
• Profile photo (optional)

Profile and Demographic Data

• Household information (size, income range, employment status)
• Education level, interests, preferences
• Consumer behavior and lifestyle information
• Survey responses and feedback

Financial Information

• Payment method details for reward redemption
• Tax identification numbers (where required by law)
• Banking information for cash withdrawals

2.2 Information Collected Automatically

Device and Technical Data

• Device type, model, operating system, and version
• GAID, IDFA, device ID, IP address
• Browser type and version, screen resolution
• App version, crash logs, performance data

Usage and Analytics Data

• Survey participation history and completion rates
• Time spent in app, pages visited, features used
• Click patterns, navigation behavior
• Location data (with your consent)

Communication Data

• Records of customer support interactions
• Push notification preferences and engagement
• Email open rates and click-through data

2.3 Information from Third Parties

Market Research Partners

• Validation data for quality assurance
• Demographic enrichment from data providers
• Social media insights (with your consent)

Analytics and Advertising Partners

• Campaign performance data
• Audience insights and attribution data
• Fraud prevention signals

3. How We Use Your Information

We use your personal data for the following purposes:

3.1 Core Service Delivery

• Survey Matching: Match you with relevant surveys based on your profile
• Reward Processing: Calculate, track, and distribute rewards and incentives
• Account Management: Maintain your account, process registrations, and provide customer support
• Communication: Send survey invitations, account updates, and service notifications

3.2 Service Improvement and Analytics

• Platform Enhancement: Improve app functionality, user experience, and survey quality
• Analytics and Insights: Analyze usage patterns to optimize our Services
• Research and Development: Develop new features and services
• Quality Control: Monitor for fraud, abuse, and policy violations

3.3 Marketing and Personalization

• Personalized Experience: Customize content and survey recommendations
• Marketing Communications: Send promotional offers, newsletters, and platform updates (with consent)
• Referral Programs: Process referral bonuses and track program effectiveness

3.4 Legal and Security Purposes

• Compliance: Meet legal obligations, regulatory requirements, and tax reporting
• Security: Protect against fraud, unauthorized access, and security threats
• Dispute Resolution: Investigate and resolve disputes, violations, and complaints

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process personal data based on:

• Contract Performance: Processing necessary to fulfill our service agreement with you
• Legitimate Interests: Improving services, fraud prevention, and business operations
• Consent: Marketing communications, optional data collection, and cookies
• Legal Obligation: Compliance with applicable laws and regulations

5. Data Sharing and Disclosure

We may share your personal data in the following circumstances:

5.1 Research and Survey Partners

• Survey Sponsors: Share responses with clients commissioning research (aggregated/anonymized)
• Panel Partners: Exchange demographic data with trusted research partners
• Data Enrichment: Work with data providers to enhance profile accuracy

5.2 Service Providers

• Cloud Hosting: Amazon Web Services, Microsoft Azure for secure data storage
• Analytics: Google Analytics, Firebase for usage insights
• Payment Processing: Secure payment processors for reward distribution
• Customer Support: Third-party support platforms for service inquiries

5.3 Business Transfers

• Mergers and Acquisitions: Transfer data as part of business transactions
• Asset Sales: Include data in sale of business assets or operations

5.4 Legal Requirements

• Government Requests: Respond to lawful requests from authorities
• Legal Proceedings: Comply with court orders, subpoenas, and legal processes
• Rights Protection: Protect our rights, property, and safety, and that of our users

6. International Data Transfers

PollPe operates globally, and your data may be transferred to countries outside your residence:

• Safeguards: We implement appropriate safeguards including Standard Contractual Clauses
• Adequacy Decisions: Rely on European Commission adequacy decisions where available
• Data Processing Agreements: Ensure third parties provide adequate data protection

7. Data Retention

We retain personal data for the following periods:

• Account Data: Until account deletion, then archived for legal compliance as applicable
• Survey Responses: Indefinitely for research purposes (anonymized/aggregated)
• Technical Data: 24 months for analytics, 90 days for logs
• Financial Data: As required by tax and financial regulations
• Marketing Data: Until consent withdrawal or account closure

8. Your Rights and Choices

You have the following rights regarding your personal data:

8.1 Access and Portability

• Access: Request a copy of your personal data
• Portability: Receive your data in a portable format
• Transparency: Understand how your data is processed

8.2 Correction and Deletion

• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your personal data (with exceptions)
• Account Closure: Delete your account and associated data

8.3 Control and Consent

• Consent Withdrawal: Withdraw consent for processing based on consent
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of data processing

8.4 Objection and Automated Decision-Making

• Object: Object to processing based on legitimate interests
• Automated Decisions: Challenge decisions based solely on automated processing

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Essential Functions: Enable core app functionality
• Performance: Monitor and improve service performance
• Analytics: Understand usage patterns and user preferences
• Marketing: Deliver relevant advertising and measure effectiveness

Cookie Categories

10. Third-Party Services and Links

Our Services may contain links to third-party websites, applications, and services:

• No Control: We don't control third-party privacy practices
• Separate Policies: Third parties have their own privacy policies
• Review Recommended: Please review third-party privacy policies before use

11. Children's Privacy

PollPe is not intended for children under 13 years of age:

• Age Verification: We verify user age during registration
• No Knowing Collection: We don't knowingly collect data from children under 13
• Parental Consent: Users aged 13–18 may need parental consent (jurisdiction-dependent)
• Deletion: We will delete any data inadvertently collected from underage users

12. Security Measures

We implement comprehensive security measures:

Technical Safeguards

• Encryption in transit and at rest
• Secure socket layer (SSL) technology
• Multi-factor authentication for accounts
• Regular security assessments and penetration testing

Organizational Safeguards

• Employee training on data protection
• Access controls and need-to-know basis
• Incident response procedures
• Regular security policy updates

Data Breach Response

• Immediate containment and assessment
• Notification to authorities within 72 hours (where required)
• User notification for high-risk breaches
• Investigation and remediation measures

13. Regional Privacy Rights

13.1 European Union (GDPR)

• Lawful Basis: Processing based on contract, consent, or legitimate interest
• Data Subject Rights: Comprehensive rights including portability and restriction
• Supervisory Authority: Right to file complaints with data protection authorities

13.2 California (CCPA/CPRA)

• Right to Know: Categories of data collected and business purposes
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt out of sale or sharing of personal information
• Non-Discrimination: Equal service regardless of privacy choices

13.3 India (IT Rules 2021)

• Data Localization: Critical personal data stored within India
• Consent Management: Clear and specific consent for data processing
• Grievance Redressal: Local grievance officer for complaint resolution

14. Updates to Privacy Policy

We may update this Privacy Policy periodically:

• Notice of Changes: Significant changes will be communicated via email or app notification
• Effective Date: Updated policy effective from date specified
• Continued Use: Continued use constitutes acceptance of updated policy
• Version History: Previous versions available upon request

15. Contact Information

General Inquiries

• Email: [email protected]
• Website: www.pollpe.com/privacy

Data Protection Officer

• Email: [email protected]